Cancellation and Refund Policy
The circumstances in which a programme payment is refundable and how an approved refund is processed.
Student-requested cancellation
Programme fees are non-refundable when a student withdraws, changes their mind, becomes unavailable, has a schedule conflict or chooses not to participate. This applies whether the request is made before or after programme commencement.
Programme cancellation
A full refund of the programme fee paid applies when ForthFocus or the partner institution cancels the programme and no delivery takes place.
Minimum batch not achieved
A full refund of the programme fee paid applies when the published minimum batch requirement is not achieved and the batch is not confirmed.
Duplicate or erroneous payment
A verified duplicate payment, excess payment or payment collected because of a confirmed technical error will be corrected or refunded after transaction verification.
Refund timing
ForthFocus will initiate an approved refund through the original payment method within seven working days of the applicable cancellation, batch or refund decision. The time taken for the credit to appear may additionally depend on Razorpay, the payment network and the student’s bank.
How to raise a request
Email [email protected] with the student name, institution-issued student ID and payment reference. Do not email card, UPI PIN, banking password, OTP or other payment credentials.