Programme Delivery and Shipping Policy
How enrolled students receive programme sessions, access information and completion records.
Service format
ForthFocus provides an educational service delivered through live instruction, guided practice and institution-coordinated programme activity. No physical product is sold or shipped as part of the programme fee.
Delivery schedule
The applicable academic year, programme modules, live hours and expected dates are published on the relevant institution programme page. Confirmed session schedules and any reasonable changes are communicated to registered students through their recorded email address or the partner institution.
Access information
Only students verified against the institution-approved roster may register. Session access instructions, venue or online joining details, and operational updates are provided after the applicable batch and schedule are confirmed. Students are responsible for using accurate contact details and protecting private access links.
Certificates and records
Programme status and completion decisions are available through the private student status service. Certificates for eligible students are delivered electronically or through the partner institution as communicated. Courier or physical shipping is not included unless expressly stated in writing.
Delayed or unavailable delivery
If a batch is not confirmed, the minimum batch is not achieved, or ForthFocus or the partner institution cancels the programme, affected students are informed through their recorded contact details. Refund eligibility is governed by the Cancellation and Refund Policy.
Delivery assistance
For a missing schedule, access instruction or programme communication, email [email protected] with the institution-issued student ID. Email is the official support channel.